Email doll@dollarvaulthq.com. To make verification faster, identify the page, the statement at issue and any official source you can provide.
What to report
- A factual statement, fee note or rule is out of date
- A link on this site or to a source is broken, a calculator gives no result, or something does not work on your phone
- The English and Chinese pages no longer say the same thing
- You found an impersonation page, phishing page or other security issue
- You ran into a question about holding dollars, converting currency or opening an account that the guides do not cover yet
What to include
Include the full page URL, the sentence in question, your proposed correction and a source that can be checked publicly. Redact account numbers, identity documents, codes and balances from screenshots. Never send a password, code, private key, seed phrase or KYC file.
What email support cannot do
This site does not provide personalized investment, tax or legal advice and does not register, operate or recover an account for you. For platform issues, use a support route on a site whose address you checked yourself. For urgent fraud or fund-safety cases, contact the appropriate local authority as well.
Security reports
Use the same email, and say which page it happened on and what you were doing at the time. Do not attach anything sensitive that could be misused to a first message. The published security contact is also available in security.txt.